TERMS OF SERVICE

Last updated: 29 July 2026

OVERVIEW

This website is operated under the trading name Litle Saffron. Throughout the website, the terms “we”, “us” and “our” refer to Litle Saffron.

Litle Saffron provides this website, including the information, tools, products and services available through it, to you, the user, subject to your acceptance of these Terms of Service and any other policies or notices referred to in them.

Our contact details are:

Trading name: Litle Saffron
Address: 38 Shambles, York YO1 7LX, United Kingdom
Telephone: +44 1904 541922
Email: contact@litlesaffron.com

By visiting our website, creating an account or purchasing a product from us, you use our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using the website. By accessing or using any part of the website, you agree to be bound by them. If you do not accept these Terms, you must not access the website, place an order or use our Services.

Any new features, products or tools added to the website will also be subject to these Terms.

We may update these Terms from time to time by publishing a revised version on this page. Where required by law, we will provide appropriate notice of material changes. Your continued use of the website after changes take effect means that you accept the revised Terms.

Nothing in these Terms affects any statutory rights that you may have as a consumer.

SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years old or have reached the age of legal majority in your place of residence.

Where you permit a minor to use this website, you remain responsible for their use of the website and for any orders placed with your permission.

You must not use our products or Services for any illegal, fraudulent or unauthorised purpose. You must comply with all laws and regulations applicable to your use of the website.

You must not transmit viruses, malware, worms or any other destructive or harmful code.

A material breach of these Terms may result in the suspension or termination of your access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel access to the Service where we reasonably believe that:

these Terms have been breached;
the website or Service is being used unlawfully or fraudulently;
an order presents a security or payment risk;
accepting an order would breach a legal or regulatory obligation; or
a product is unavailable or has been incorrectly priced.

We will not refuse service on grounds that are unlawful or discriminatory.

You must not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the website or Service without our prior written permission.

The headings used in these Terms are for convenience only and do not affect their interpretation.

SECTION 3 — WEBSITE INFORMATION

We take reasonable steps to ensure that information published on the website is accurate and current. However, website content may occasionally contain errors, omissions or outdated information.

General information provided on the website is not intended to constitute professional, medical, financial or legal advice.

Product descriptions, measurements, photographs and other information are provided to help you understand the products. Colours and appearance may vary depending on your screen, device settings and lighting.

We may update or correct website content at any time.

SECTION 4 — PRODUCTS, AVAILABILITY AND PRICES

Products may be available exclusively through the website or in limited quantities.

All products are subject to availability. Adding a product to your basket does not reserve it.

We reserve the right to:

change product prices;
modify or discontinue products;
limit the quantity that may be purchased;
limit sales to particular locations where reasonably necessary; and
withdraw promotions or offers.

Prices may change without notice, but a change will not affect an order that we have already accepted.

Unless stated otherwise, prices displayed to consumers include VAT where applicable. Delivery charges and any other applicable costs will be displayed before you submit your order.

We make reasonable efforts to display product colours, images, sizes and specifications accurately. We cannot guarantee that the appearance of a product on your device will exactly match the physical product.

Nothing in this section limits your statutory rights where goods are faulty, not as described, not fit for purpose or otherwise fail to meet legal requirements.

SECTION 5 — ORDERS AND CONTRACT FORMATION

By placing an order, you are offering to purchase the selected products subject to these Terms.

After you place an order, we may send an order acknowledgement. An acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

A binding contract is formed when we send you an order confirmation, dispatch confirmation or otherwise expressly confirm that your order has been accepted.

We may refuse or cancel an order before acceptance where:

a product is unavailable;
payment cannot be authorised;
the price or product information contains an obvious error;
delivery restrictions apply;
we reasonably suspect fraud, unauthorised resale or misuse; or
we are unable to fulfil the order legally or safely.

If we cancel an order after taking payment, we will refund the relevant amount using the original payment method, unless another method is agreed.

SECTION 6 — BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, current and complete information when creating an account or placing an order.

You must promptly update your information where it changes, including your email address, telephone number, delivery address and payment details.

You are responsible for keeping your account credentials secure. You must notify us promptly if you believe that your account has been accessed without authorisation.

We may limit or cancel quantities purchased per person, household, account, payment card, billing address or delivery address where reasonably necessary to prevent fraud, misuse, unauthorised resale or stock shortages.

We may contact you using the email address, telephone number, billing address or delivery address provided with your order.

SECTION 7 — PAYMENT

Payment must be made using one of the payment methods displayed during checkout.

By submitting payment information, you confirm that:

you are authorised to use the selected payment method;
the information provided is accurate; and
sufficient funds or credit are available.

Payment may be processed by an independent payment provider. Your use of that provider may also be subject to its own terms and privacy policy.

We do not store complete payment card details where payments are handled directly by an authorised payment processor.

We may carry out payment authorisation, identity verification and fraud-prevention checks before accepting an order.

SECTION 8 — DELIVERY

Available delivery locations, methods, charges and estimated delivery times will be displayed during checkout or in our Shipping Policy.

Delivery dates are estimates unless we have expressly agreed a guaranteed delivery date.

We will take reasonable steps to deliver your order within the stated timeframe and, where required by applicable law, within 30 days of the contract being formed unless another delivery period has been agreed.

We are not responsible for delays caused by events outside our reasonable control. Where a material delay occurs, we will contact you and explain the available options.

You are responsible for providing a complete and accurate delivery address.

Risk in the products passes to you when the products are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you when we have received payment in full.

SECTION 9 — CANCELLATIONS, RETURNS AND REFUNDS

Your cancellation, return and refund rights are described in our Returns and Refund Policy, which forms part of these Terms.

Consumers purchasing online will normally have the right to cancel an eligible order within 14 days after the day on which the products are received, subject to the exceptions provided by law.

To exercise a cancellation right, you must clearly inform us of your decision by contacting:

Email: contact@litlesaffron.com
Telephone: +44 1904 541922
Postal address: 38 Shambles, York YO1 7LX, United Kingdom

Where a cancellation right applies, products must normally be returned within 14 days after you notify us of the cancellation.

You are responsible for taking reasonable care of products while they are in your possession. We may reduce a refund where the value of a product has been reduced by handling beyond what is reasonably necessary to inspect its nature, characteristics and functioning.

Unless the product is faulty, incorrect or otherwise not compliant with the contract, you may be responsible for the direct cost of returning it where this was disclosed before purchase.

Refunds will be processed in accordance with applicable law and our Returns and Refund Policy. Where required, the standard outbound delivery cost will also be refunded. Additional charges for premium or expedited delivery may not be refundable beyond the cost of standard delivery.

Cancellation rights may not apply to certain products, including where legally permitted:

personalised or made-to-order products;
products that deteriorate or expire rapidly;
sealed products unsuitable for return for health protection or hygiene reasons after being unsealed;
sealed audio, video or software products after being unsealed;
products inseparably mixed with other items after delivery; or
digital content supplied immediately after the customer has expressly consented to immediate supply and acknowledged the loss of the cancellation right.

These exceptions apply only where permitted by applicable law.

Nothing in these Terms or our Returns and Refund Policy limits your rights in relation to faulty, damaged, unsafe, incorrectly supplied or misdescribed products.

SECTION 10 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services or other features supplied by third parties.

We do not necessarily control these third-party services. They may be provided subject to separate terms and privacy policies.

Your use of third-party tools is at your discretion. You should review and accept the relevant provider’s terms before using them.

To the extent permitted by law, we are not responsible for losses caused solely by a third-party service that is outside our reasonable control.

We may introduce new tools, resources or Services in the future. Unless stated otherwise, they will be subject to these Terms.

SECTION 11 — THIRD-PARTY LINKS

The website may contain links to websites, content, products or services operated by third parties.

A link does not necessarily mean that we endorse, control or approve the third party or its content.

We are not responsible for the availability, security, accuracy or practices of third-party websites.

You should review the terms, privacy policies and return policies of third-party websites before entering into a transaction with them.

Complaints concerning a third party’s products or services should normally be directed to that third party. This does not affect any responsibility we may have where the third party acts on our behalf.

SECTION 12 — USER COMMENTS, REVIEWS AND SUBMISSIONS

You may submit reviews, feedback, suggestions, photographs or other content where the website permits you to do so.

You retain ownership of content that you submit. However, by submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, translate and publish that content for the operation, improvement and promotion of our business and Services.

This licence continues for as long as the content remains relevant to the purpose for which it was submitted. You may contact us to request removal, subject to legal, technical and record-keeping requirements.

You confirm that content submitted by you:

is accurate and based on your genuine experience where presented as a review;
does not infringe intellectual property, privacy or other rights;
is not unlawful, defamatory, threatening, abusive, discriminatory, obscene or misleading;
does not contain malware or harmful code;
does not advertise unrelated goods or services without permission; and
does not impersonate another person or misrepresent its origin.

We may moderate, refuse or remove content where we reasonably believe that it breaches these Terms or applicable law.

We are not responsible for opinions expressed by other users.

SECTION 13 — PERSONAL INFORMATION

Our collection and use of personal information is governed by our Privacy Policy and Cookie Policy.

These policies explain, among other matters:

what personal information we collect;
why and how we use it;
the lawful basis on which it is processed;
who it may be shared with;
how long it may be retained;
how cookies and similar technologies are used; and
the rights available to you.

Where third-party payment, delivery or technology providers process information, their own privacy notices may also apply.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

The website may occasionally contain typographical errors, inaccuracies or omissions relating to:

product descriptions;
prices;
promotions;
delivery costs;
delivery times;
stock availability; or
other product or Service information.

We may correct errors, update information or cancel an affected order where information was clearly inaccurate.

Where an order has already been accepted, we will not cancel it solely because of a minor error that does not materially affect the contract.

If a material pricing or product error affects your order, we will contact you and give you the option to proceed with the corrected information or cancel the affected item for a refund.

SECTION 15 — PROHIBITED USES

You must not use the website or its content:

for any unlawful or fraudulent purpose;
to encourage or participate in unlawful activity;
to infringe our intellectual property rights or those of another person;
to harass, abuse, threaten, intimidate or discriminate against another person;
to submit false, deceptive or misleading information;
to upload malware, viruses or malicious code;
to collect or track personal information without lawful authority;
to spam, phish, scrape, crawl or interfere with the website;
to circumvent access controls or security measures;
to test the vulnerability of the website without permission;
to place fraudulent orders;
to interfere with another person’s use of the Service; or
to use automated systems to access the website in a manner that places an unreasonable burden on it.

We may suspend or terminate access where we reasonably believe that a prohibited use has occurred.

SECTION 16 — INTELLECTUAL PROPERTY

The website and its content, including text, graphics, logos, photographs, videos, product descriptions, designs, software and trademarks, are owned by or licensed to us and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, sell, licence or commercially exploit website content without our prior written permission, except where permitted by law.

The use of our name, branding or trademarks without permission is prohibited.

SECTION 17 — SERVICE AVAILABILITY

We aim to keep the website accessible and secure, but we do not guarantee that it will always be available, uninterrupted or error-free.

We may suspend, withdraw or restrict all or part of the website for maintenance, security, legal or operational reasons.

Where reasonably possible, we will provide notice of significant planned interruptions.

We are not responsible for a failure to access the website caused by your device, internet provider, network or other circumstances outside our reasonable control.

SECTION 18 — WARRANTIES AND LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory rights as a consumer; or
any other liability that cannot legally be excluded or limited.

Products must comply with the standards and protections required by applicable consumer law.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was an obvious consequence of the breach or where both parties knew, when the contract was formed, that it might occur.

We are not responsible for losses that:

were not foreseeable;
result from inaccurate information supplied by you;
result from your failure to follow product instructions or safety information;
are caused by an event outside our reasonable control; or
could reasonably have been avoided by taking the action we advised.

Products sold through the website are intended primarily for private and domestic use. Unless expressly agreed otherwise, we are not responsible for business losses, including loss of profit, revenue, business opportunity, anticipated savings, goodwill or business data.

Nothing in this section affects any legal remedy available to you.

SECTION 19 — INDEMNITY FOR UNLAWFUL BUSINESS USE

Where you use the website in the course of a business, you agree to compensate us for reasonable losses, liabilities and expenses arising directly from:

your unlawful use of the website;
your material breach of these Terms;
content submitted by you that infringes another person’s rights; or
your deliberate interference with the website’s operation or security.

This section does not apply to consumers acting wholly or mainly outside their trade, business, craft or profession.

SECTION 20 — TERMINATION

These Terms remain effective while you use the website or Services.

You may stop using the Services at any time.

We may suspend or terminate your access where:

you materially breach these Terms;
we reasonably suspect fraud or unlawful activity;
continued access creates a security risk;
we are required to do so by law; or
the website or Service is permanently discontinued.

Termination does not affect rights or obligations that arose before termination, including payment obligations, intellectual property provisions and liability provisions intended to continue.

SECTION 21 — EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by an event outside our reasonable control.

Such events may include severe weather, natural disasters, fire, flood, epidemic, pandemic, industrial disputes, transport disruption, supplier failure, telecommunications failure, cyberattack, government action or interruption of utilities.

Where such an event materially affects an accepted order, we will contact you and take reasonable steps to minimise the effect. Where there is a substantial delay, you may have the right to cancel the affected order and receive a refund.

SECTION 22 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 23 — WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver relating to one breach does not constitute a waiver relating to another breach.

SECTION 24 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy and Returns and Refund Policy, constitute the agreement between you and us concerning your use of the website and purchase of products.

Nothing in this section limits liability for fraud or fraudulent misrepresentation.

SECTION 25 — TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a sale, restructuring or transfer of the business.

Any transfer will not reduce your rights under these Terms.

You may transfer your rights under these Terms only where we agree in writing or where the law permits you to do so.

SECTION 26 — THIRD-PARTY RIGHTS

Except where expressly stated otherwise, these Terms are between you and us.

No other person has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

SECTION 27 — GOVERNING LAW AND JURISDICTION

These Terms and any contract formed through the website are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory consumer protections provided by the law of the country in which you normally live.

Consumers residing in England or Wales may bring legal proceedings in the courts of England and Wales.

Consumers residing in Scotland may normally bring proceedings in the courts of Scotland or England and Wales.

Consumers residing in Northern Ireland may normally bring proceedings in the courts of Northern Ireland or England and Wales.

Business users agree that the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.

SECTION 28 — CHANGES TO THESE TERMS

We may update these Terms to reflect:

changes to our products or Services;
changes to our business practices;
legal or regulatory requirements;
security requirements; or
improvements to the clarity of these Terms.

The current version will be published on this page with the date of the latest update.

Changes will not normally apply retrospectively to orders already accepted unless required by law or expressly agreed with you.

SECTION 29 — CONTACT INFORMATION

Questions, complaints or notices relating to these Terms should be sent to:

Litle Saffron
38 Shambles
York YO1 7LX
United Kingdom

Telephone: +44 1904 541922
Email: contact@litlesaffron.com

We aim to acknowledge customer enquiries within a reasonable period and to handle complaints fairly and promptly.